BMS iPad Tech Support

Due to the Covid virus the process to get help or a repair for a student device is different from how we have done it in the past in theTech Center. We want to ensure that everyone receives the best tech support but at the same time keep everyone safe and healthy. See below for the process to follow for Hybrid and Remote students. Thank you in advance for your cooperation with the new protocol.

Hybrid Students: How to get BMS Tech Support

In School Software & Hardware Issues:

• The teacher will call the BMS tech center at ext. 24160 or ext. 24170.
• We may ask to speak to the student on the phone to troubleshoot the issue with them or we may ask that someone bring it down and place it in the locker located right inside the library door.
• We will give you the locker bay number and 4 digit code.
• You will place the iPad inside and close the door.
• We will disinfect the device and work on the issue.
• When the iPad is fixed we will put it back in the locker and call the classroom for someone to pick it up.

At Home Software & Hardware Issues:
If students are having problem(s) on days they are not in the building:

• The student/parent will call the BMS Tech Center at 978-921-6103 ext. 24160 or ext. 24170. 
• If the line is busy please email the tech center at bmstech@beverlyschools.org with the following information: 
• student name
• describe the problem, and 
• a phone #
• If the issue can’t be resolved via email or phone the Tech Center will instruct the family on where to drop off the iPad. When the iPad is fixed we will call with instruction on where to pick it up.

Remote Students: How to get BMS Tech Support

Software & Hardware Issues:

• The student/parent will call the BMS Tech Center at 978-921-6104 ext. 24160 or 24170. 
• If the line is busy please email the tech center at bmstech@beverlyschools.org with the following information: 
• student name
• describe the problem, and 
• a phone #
•  If the issue can’t be resolved via email or phone the Tech Center will instruct the family on where to drop off the iPad. When the iPad is fixed we will call with instruction on where to pick it up.